Shipping policy
Shipping Policy
Shipping Regions
We currently ship to all countries within the European Union. We are working to expand our shipping regions in the future.
Estimated Delivery Times
| Region | Estimated Delivery |
| Spain | 3 business days |
| Germany, Italy, Portugal and France | 5–7 business days |
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address. Orders over €100 within Spain qualify for free shipping.
Order Processing
Orders placed before 12:00 CET on business days are dispatched the same day. Orders placed after this time or on weekends/holidays will be processed on the next business day.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery status.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us at crew@santalrun.com and we will investigate with the carrier.